How secure is your system?
We make security our number one priority. Passwords, personal details and camera images are all encrypted, both in transit across the Internet and during storage. We use industry standard SSL technology employed by most online financial institutions, coupled with bespoke activity monitoring and tracking tools. In addition, we have developed our software in such a way that allows parents to observe the viewing habits of other parents at the nursery.
Are images recorded by anyone?
All images are stored on the nursery’s camera server for up to one month. Recorded images can be viewed by parents as easily as live images, but the nursery has control over which parents can view recorded footage. Allowing parents to view recorded footage can be a very useful feature, especially if the parent doesn't have access to the Internet during the working day. WE ARE THE ONLY COMPANY IN THE UK THAT CAN PROVIDE THIS FEATURE!
Does your system provide CCTV?
Our system doubles up as a comprehensive CCTV system. We can also install outdoor cameras to cover areas that may benefit from additional security, such as car parks or play areas.
Can I control who can see each camera?
Yes. Our system allows the nursery manager to define who can see which camera, on a particular day and at a particular time.
How good is the picture quality?
Picture quality will always be good enough to identify your child. You may not necessarily be able to see facial expressions, but hair and clothing colours will be easily identifiable.
Can I share my password with family members?
Password sharing is strictly forbidden. Any security policy can be severely impacted by users disclosing their login details to others. Our system does however allow other family members to create their own accounts, under the supervision of the account holder. This is an optional feature which you may wish to discuss with your nursery if it is not currently activated.
How long does it take to install the equipment?
Installation times can vary according to the size and layout of your nursery. A typical installation should be completed within a single weekend.
How do I open an account?
If your nursery has an iWatch system installed, you need to contact your nursery manager and ask them for their unique 10-digit iWatch Nursery Code. Once you have obtained the code, visit your nursery's iWatch login page and follow the on-screen instructions for opening an account. You will have to wait until the nursery manager has verified your account application before granting you access to use the system.
Do I need any additional software or equipment to use the system?
Your browser will prompt you to download the software from our servers when necessary and will manage the installation process for you. No special equipment is necessary.
Which Internet browsers can I use with your system?
Our system is compatible with all popular browsers (Internet Explorer, Firefox, Chrome etc), running on a PC, Mac, iOS or Android device.
How can I get help with your system?
Any support issues can be emailed to us directly at firstname.lastname@example.org. We will endeavour to respond to your queries within 24 hours. If you have forgotten your password, visit the iWatch login page and click on the 'Forgotten Your Password' link.